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Financial Services

Challenge

One of 17 affiliate divisions of this banking giant with 3,000 employees was experiencing 29% turnover rates, costing them approximately $6 million a year.

Solution

CSI partnered with the organization to create and execute a lasting solution and talent management strategy to curb turnover.  Love ‘Em or Lose ‘Em® workshops were delivered for executives and managers, and later sustained and continued to shift the culture with on-going learning bursts/mini-modules. They integrated accountability for turnover into their performance management process and enhanced their recruiting and onboarding processes.

Bottom Line

In one and one-half years, this organization reduced their turnover by 32%, which saved this one affiliate of the bank more than $1.9 million annually in turnover costs.